1. General
Hoi An Visa Run respects client privacy and takes reasonable steps to handle personal information responsibly.
By using our services, clients agree to the practices described in this Privacy Policy.
2. Information We May Collect
To provide visa and transportation services, we may collect:
- Passport information
- Selfie or identification photos
- Contact information
- Pickup and travel details
- Visa and immigration related information
- Communication records related to bookings
3. Use of Information
Client information may be used for:
- Preparing visa applications
- Coordinating transportation services
- Contacting clients regarding bookings
- Immigration and border assistance
- Operational and customer support purposes
We do not intentionally sell client personal information to unrelated third parties.
4. Document Retention
For returning clients, previously submitted passport and photo documents may be temporarily reused to simplify future visa applications and repeat 90 day visa renewals.
Documents are generally retained for up to approximately 4 months for operational purposes.
After this period, updated documents may be requested and older files may be removed from active records.
5. Information Sharing
Client information may be shared only when reasonably necessary for:
- Visa processing
- Immigration procedures
- Transportation coordination
- Government or border requirements
6. Security
Hoi An Visa Run takes reasonable operational measures to help protect client information from unauthorized access or misuse.
However, no electronic communication or storage system can be guaranteed to be completely secure.
7. Communication
Clients may receive operational messages related to:
- Visa applications
- Pickup schedules
- Border instructions
- Booking confirmations
- Payment coordination
8. Policy Updates
This Privacy Policy may be updated periodically to reflect operational or legal changes.
9. Contact
For questions regarding this Privacy Policy, clients may contact Hoi An Visa Run through the official communication channels listed on the website.