1. General Service
Hoi An Visa Run provides transportation assistance, visa support services, and border guidance for travelers requiring Vietnam visa renewals, visa runs, visa processing assistance, and related travel support services.
By booking with Hoi An Visa Run, clients agree to the terms below.
2. Client Responsibility
Clients are responsible for:
- Providing accurate passport and travel information
- Ensuring their passport validity meets Vietnam immigration requirements
- Checking their own visa validity and travel dates
- Arriving on time for pickup or departure
- Following immigration laws and border regulations
Hoi An Visa Run cannot guarantee immigration approval, visa approval, or border entry decisions, as these remain under the authority of immigration officials and government agencies.
3. Visa Processing Times
Estimated visa processing times are based on standard conditions and information provided by visa agencies and immigration processing channels.
Processing times may be affected by:
- National holidays
- Immigration system delays
- Incorrect client information
- Additional immigration review
- Government processing changes
- Airline or border delays
All processing times are estimates and are not guaranteed.
4. Exit Stamp Requirements
Certain visa services require clients to provide a clear photo of their Vietnam exit stamp after leaving Vietnam.
The client is responsible for sending:
- A clear full-page photo
- The passport number must remain visible
- The image must be readable and unedited
Late submission of exit stamps may delay visa processing.
5. Transportation Services
Transportation services are provided as assistance for border runs and airport transfers.
Departure times may vary depending on:
- Traffic conditions
- Border traffic
- Immigration queues
- Weather conditions
- Vehicle coordination
- National holidays
Estimated return times are approximate only.
Hoi An Visa Run reserves the right to adjust vehicle arrangements, departure schedules, or routing when necessary.
6. Deposits and Payments
Certain bookings may require a deposit in advance.
Deposits are generally non-refundable once transportation, scheduling, or visa preparation has been confirmed.
Remaining balances are due according to the instructions provided before departure or visa submission.
Government immigration fees, visa-on-arrival fees, and third-party charges may be separate unless explicitly stated otherwise.
7. Refund Policy
Refund eligibility depends on the stage of the booking and services already performed.
Refunds may not be available once:
- Visa applications have been submitted
- Transportation has been scheduled
- Border assistance has begun
- Government fees have been paid
No refunds are provided for:
- Immigration refusals
- Entry denials
- Missed departures caused by the client
- Incorrect information provided by the client
- Flight cancellations outside our control
8. Communication
Clients are responsible for monitoring WhatsApp, Zalo, email, or other communication methods used during the booking process.
Important updates regarding:
- Pickup times
- Vehicle information
- Visa instructions
- Exit stamp requirements
- Border procedures
may be communicated shortly before departure.
9. Service Changes
Hoi An Visa Run reserves the right to:
- Refuse service when necessary
- Modify pricing due to government or supplier changes
- Adjust procedures due to immigration policy updates
- Cancel services in cases of safety concerns or force majeure events
10. Limitation of Liability
Hoi An Visa Run acts as a travel and visa assistance service provider.
We are not liable for:
- Immigration decisions
- Government processing delays
- Airline schedule changes
- Missed flights
- Border closures
- Acts of immigration authorities
- Losses caused by inaccurate client information
- Events outside reasonable operational control
11. Acceptance of Terms
By booking or using our services, the client acknowledges and agrees to these Terms of Service.
For questions regarding these terms, clients may contact Hoi An Visa Run directly through the official communication channels listed on the website.